What should a PCA do if a patient states they are unable to void?

When a patient reports an inability to void, the most appropriate and responsible action for a Personal Care Assistant (PCA) is to report this information to the nursing staff. This is crucial because issues related to urinary retention or difficulties in voiding can indicate underlying medical conditions that require professional assessment and intervention. The nurse has the training and authority to evaluate the situation further and decide on the next steps, such as checking for any complications or providing medical assistance.

While encouraging increased fluid intake or suggesting the use of a urinal may seem like helpful suggestions, they do not address the immediate need for medical assessment. Increased water consumption could potentially lead to discomfort, while using a urinal may not resolve the patient's underlying issue. Therefore, reporting to the nurse ensures that the patient receives the appropriate care needed.